Are you eager to shape employee and customer experience for some of the world’s brightest brands? Want to work with a diverse team of researchers, strategists, and designers working on exciting challenges across industries?
Sutherland Labs provides experience design consulting to global clients. Our Insight & Design team meld research, strategy, and design to create solutions that not only grow businesses, but also enhance everyday lives. We’re a culture of curious thinkers who collaborate in a hands-on environment where taking a different perspective is paramount.
We are currently looking for freelance researchers based in the UK and US to work on upcoming projects. Working arrangements are flexible – you could be embedded in the team for a period of time or join the team on a project-by-project basis. Projects span evaluative and generative research and often involve collaboration with broader practices within our organization, such as analytics, market intelligence, experience transformation, and industry verticals.
Plan and execute qualitative research utilizing a range of methodologies
Produce high-quality research deliverables, such as insights reports, journey maps, service blueprints, storyboards, and video highlights (with support from our in-house visual designers)
Collaborate with a multidisciplinary team and support all stages of the design process, from early problem definition and design research through to implementation
Participate in client meetings and co-creation workshops to capture business requirements and explore customer experience challenges
Be an ambassador for design thinking, innovation, and human-centered design
Support a broad range of projects and client engagements
Broad experience of UX methods and, ideally also of Employee Experience (EX) projects
Examples of your research outputs, ideally showcasing your professional experience
Experience working on complex, time-sensitive projects (B2B and B2C) with multidisciplinary teams across complex organizations
Strong written communication and verbal presentation skills
Ability to embrace the unknown and inspire new ways of thinking
Familiarity with quantitative and mixed-methods methodologies is a plus
We are a design agency, so design experience is a plus as well
Bachelor’s Degree in Psychology, Anthropology, Human-Computer Interaction, Design, or a related field; Masters preferred (or equivalent professional experience)
4 years’ experience in the industry is preferred
Eligibility to work in the US and/or UK
Fluency in a second language (especially Spanish) is a plus
Agency experience is a plus