Interaction Designer - Branch Applications at
Lloyds Banking Group

The Opportunity

Want to know more?

You'll be part of a cross-functional project team and responsible for all interaction design elements, from design thinking right the way through to deployment. Whether it's contributing to workshops, advising on best practice or responding to research, you should be a design advocate and understand how to apply design principles to make accessible customer experiences.



Interaction design is about the creation and management of dialogue between a person and a product, system, or service. By combining an understanding of the system user, the context in which the interaction takes place and a knowledge of information presentation the Lead interaction designer can ensure that the interaction is timely, effective and emotionally rewarding. It cuts down development costs, increases revenue, motivates our users to interact with our content and Increases our customer loyalty.


So what exactly would you be responsible for?

Injecting empathy & creativity into the work of a multidisciplinary team of designers, product owners & engineers; ensuring customer focus through everything they do. You'll develop deep empathy for people, understanding their needs, aspirations and challenges. Share knowledge & improve design methods as an active member of the Design community


What do we need to see from applicants?

  • Proven & demonstrable background at a senior level experience in UX design for large scale projects.
  • Advanced skills in: competitor analysis, wireframing, journey mapping, prototyping, sketching skills
  • Experience of supporting user research activities.
  • Proficiency with industry standard design & business tools such as; Axure, InVision, Adobe CC, Sketch, Figma…
  • The ability to manage key stakeholders in the business who come from digital and non-digital backgrounds


What we like…

  • Understand the user goals, mind-set and the context for use
  • Understand and map out intuitive steps in processes, e.g. user flows
  • Structure information delivery throughout the journey, defining page types, design goals, etc.
  • Create consistent design and interaction techniques across channels, e.g. component design
  • Proactively design with the customer's needs


About you as a Person:

Empathetic | Daring |Inquisitive | Problem-solving | Proactive customer advocate


So what can we offer you in return?

Whatever your aspiration, you can also expect excellent benefits, personal development and a career that's enriching and full of opportunity.

We also offer flexible working hours, agile working practices and regular home working. Working for Lloyds is great!


You'll also receive a package that includes:

  • Competitive salary
  • Discretionary bonus
  • Private Medical Insurance
  • Pension, where we'll give up to a max of 15%
  • Share plans
  • 30 days holiday (plus Public)


Are you interested in joining us? Apply today, we'd love to hear from you...


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