Made - Service Designer / Design Researcher at Made

The Opportunity

( is a design and innovation studio based in Antwerp, Belgium.
combine insights from the observation of human behavior with opportunities of

technology to design inspiring new products, interfaces and services. We are a

young, dynamic and prize-winning team of ambitious design thinkers. We strive

to always exceed the expectations of our clients and to improve the quality of

life of all stakeholders involved.

Our creative approach to strategic

challenges is well received by our growing service design customer base

(Ecover, Bayer, Brussels Airlines, Municipality of Asse, Agency of Innovation
and Entrepreneurship, …).
We’re constantly striving to perfect
our techniques as we aspire to be a leader in this field.

Do you recognize 
yourself in this movie?

Do you want to join an awesome team? Here’s your chance!
We are looking for a talented Service Designer / Design

Job description
● You
 will gather user-insights, wants, needs, frustrations and dreams through
 interviews, observations, surveys, …and other research methods.
● You
 love building good looking and well-structured personas, customer journeys and
 making touchpoint analyses.
● Organizing
 and moderating co-creation workshops with clients, users and team-members using 
creative techniques and people-skills to keep inspiration and engagement high.
● You 
can visualize insights and ideas into concepts using sketches and/or Photoshop
 and Adobe tools.
● Project
 management and client contact will be part of your everyday job.
● You 
are always staying up to speed with market and business trends to inspire our
● You 
help our clients to look through the eyes of their customers.

We are a human-centered
 company. We expect you to work as a design-thinker who always puts the customer
 in the middle.

● Master
 degree in Design, Innovation, Marketing, Communication or similar.
● Experience
 with design research methods (observations, interviews, workshop facilitation,
personas, customer journeys…).
● Experience 
with project management.
● Good
 analytical thinking, strong in connecting the dot, a feeling for strategy.
● Adobe
Suite skills are a must; Excel and SPSS skills are a plus.
● Tech-savvy, 
interested in everything that’s new.
● Excellent 
communication skills and the ability to work within interdisciplinary teams.
● Pro-active
and open to learn new things.
● Languages:
 excellent in English & Dutch. French is a plus.

What’s in it for you?
● Beautiful
 and inspiring workspace in the center of Antwerp.
● You
 will become part of a passionate, young and multi-disciplinary team (product, digital and service designers).
● You
 will be working for a wide range of very diverse clients.
● Our 
studio is growing fast and
 many opportunities are created along the way.
● Competitive
 compensation package.

Check out this case:
- Municipality of Lennik - Optimized Service Model
More references on:

We’re working on many more service design projects which 
are not online yet.
In every product and digital design project we use
 different research and service design techniques to truly understand the
 context we’re working in.
Interested? Hell yeah!
 your resume and portfolio to [email protected]
 and we’ll get back to you.


Antwerpen, België

Email subject: "leManoosh - Made - Service Designer / Design Researcher"

To: [email protected]